Cancellation & Refund Policy

Last Updated: [10th May 2025]

At Indian Institute of Solar Energy (IISE), we strive to provide high-quality education and training in the solar renewable energy sector. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for courses and services paid through Razorpay.

1. Course Cancellation by Student

If you choose to cancel your enrollment:

• Before Course Start Date:

  • Cancellation requests made 7 days or more before the course commencement date are eligible for a 100% refund, minus payment gateway charges.

  • Cancellation requests made within 6 days of the course start date will be eligible for a 50% refund, minus payment gateway charges.

• After Course Start Date:

  • No refunds will be provided once the course has commenced, under any circumstances.

Note: All refund requests must be submitted via email to support@indianinstituteofsolarenergy.com with proof of payment and a valid reason for cancellation.

2. Course Cancellation by IISE

• In the unlikely event that a course is cancelled or rescheduled by IISE due to unforeseen circumstances, students will be offered:

  • A full refund of the amount paid (including gateway charges), OR

  • The option to transfer the amount to another course of their choice.

3. Duplicate Payments

If a student makes duplicate payments by mistake, the excess amount will be refunded in full upon verification. Please contact us at iisemumbai@gmail.com with transaction details.

4. Refund Processing Timeline

• Refunds will be processed within 7–10 working days from the date of approval.

• The amount will be credited back to the original source of payment (Razorpay wallet, UPI, debit/credit card, or bank account).

5. Non-Refundable Items

• Admission fees, registration fees, and any downloadable content or materials purchased separately are non-refundable.

• Any government or examination fees paid through our platform are not subject to refund by IISE.

6. Contact for Cancellation & Refund

For all refund or cancellation queries, please reach out to us at:

📧 support@indianinstituteofsolarenergy.com
📞 +91-9819225503
🌐 https://indianinstituteofsolarenergy.com/

7. Razorpay Gateway Terms

All payments made through Razorpay are subject to their Terms of Use and Privacy Policy. Razorpay may charge a processing fee, which is non-refundable in case of cancellations initiated by the student.

8. Disputes & Resolution

In case of any disputes regarding payments, refunds, or cancellations, the decision of Indian Institute of Solar Energy shall be final and binding.

Disclaimer: IISE reserves the right to revise the Cancellation & Refund Policy at any time without prior notice. Please review this page periodically for updates.